Illustration showing scrap metal, digital weighing scale, shield icon, and customer support - representing A S Traders Scrap Return Policy in Hyderabad.

Return and Refund Policy for Scrap Sellers – A S Traders Hyderabad

At A S Traders, we are committed to fair, transparent, and honest dealings in all our scrap-buying transactions. While we primarily deal in second-hand, recyclable, or end-of-life goods, we recognize that trust and accuracy are critical when selling scrap. Our Scrap Return Policy outlines the conditions under which a transaction may be reviewed, reversed, or compensated.

📌 Return and Refund Policy Overview

Please note: Due to the nature of the scrap business, standard product return policies (as in online retail) do not apply. However, we do provide resolution in certain scenarios to protect both parties.

✅ Eligible Return/Review Conditions

A return or compensation may be considered under the following circumstances:

  • ⚖️ Incorrect Weight Measurement – If you believe the scrap weight was wrongly recorded or miscalculated.

  • 🔍 Incorrect Scrap Category – If items were categorized at a lower value than their actual type (e.g., copper sold as mixed metal).

  • 💳 Underpayment – If the amount paid is lower than what was agreed upon before pickup.

⏱️ Timeframe for Reporting Issues

  • Issues must be reported within 24 hours of scrap pickup and payment.

  • Evidence (such as photos, videos, or receipts) may be required to process your claim.

💼 Refund or Resolution Options

If a valid issue is identified, we may take one or more of the following actions:
We follow CPCB guidelines for e-waste handling and dispute resolution as per Consumer Protection (India) standards.

  • 🛻 Reverse the pickup – Return of items if still in our possession (subject to transport charges).

  • 💰 Issue additional payment – To compensate any underpaid difference.

  • 🔄 Cancel the deal – Full or partial refund based on a fair review.

🚫 Non-Returnable Situations

The following scenarios are not eligible for return or refund:

  • ♻️ Items already processed, recycled, or dismantled.

  • ❌ Delay in reporting beyond the 24-hour window.

  • ⚠️ Discrepancies without supporting evidence.

📄 How We Ensure Transparency

To prevent disputes and ensure trust:

  • All weighing is done using calibrated digital scales as per Legal Metrology Department guidelines, and in full view of the seller.

  • We provide category-wise pricing details before final pickup.

  • Verbal or written confirmation is taken before payment processing.

📋 Eligible vs Non-Eligible Scrap Returns

Return Scenario Eligible for Review Notes
Weight discrepancy during pickup ✅ Yes Must be reported within 24 hours with evidence (photo/video).
Underpayment received compared to agreed rate ✅ Yes Payment proof or rate card confirmation needed.
Incorrect scrap categorization (e.g., copper as iron) ✅ Yes Subject to inspection and item status.
Item mistakenly sold (still in our possession) ✅ Conditional Return may be possible. Extra transport charges may apply.
Item already processed or dismantled ❌ No Once dismantled or recycled, returns are not possible.
Report made after 24-hour window ❌ No Return requests outside 24 hrs are not accepted.
Personal items mixed with scrap unknowingly ✅ Yes If not yet processed, return may be arranged.

🔄 How Our Return Process Works – Step-by-Step

We follow a transparent, customer-first return process to ensure fairness and accountability:

Step 1: Identify the Issue

📌 If you notice any discrepancy in payment, weight, or categorization, note it immediately.
🕒 You must report the issue within 24 hours of pickup.

Step 2: Internal Review

🔍 Our team will review your complaint based on provided data.
⏳ You’ll receive a confirmation call within 6 hours and resolution in 24 hours.

Step 3: Resolution

✅ If the claim is valid, we offer one or more of the following:

  • Additional payment for underpaid difference

  • Item return (if still in custody)

  • Transparent explanation of category evaluation

🧾 Important Notes:

  • We maintain video recordings of weighing for internal verification.

  • Payments are issued instantly via UPI, bank transfer, or cash.

📞 Contact Information

If you have questions or wish to report a transaction-related concern, please reach out to us:

Faqs About Our Scrap Return Policy

1. Can I return my scrap after it has been picked up?

No. Once the scrap is collected and processed, it cannot be returned. Please report issues within 24 hours.

2. What if the payment I received is less than what was agreed?

Contact us immediately. If verified, we’ll arrange the remaining payment or resolve it within 24 hours.

3. Do you accept returns for items sold by mistake?

Only if reported within 24 hours and if the item is still in our possession. Transport charges may apply.

4. How long does it take to resolve a return or refund issue?

Most valid return/refund issues are resolved within 24 hours of reporting.

5. How do I report a return or refund issue?

Call or WhatsApp us at [+91 82978 65751], or email us with proof (photos, videos, payment slips).